Voxeo Customer Obsession and Support
Voxeo makes a serious commitment to serving our customers. Our approach is simple: we provide amazingly good, absolutely free technical support delivered by highly skilled and trained support agents who are experts on all of our IVR, multi-channel self-service and VoIP products, services, and developer programs. Then we add optional professional services that enable you to outsource VUI analysis and tuning, grammar development, performance analysis, stress and load testing, application monitoring, and more to Voxeo’s experts.
- Our Customer Obsession Teams include the industry’s most talented account managers, network engineers and technicians, backed by years of experience and training.
- The Voxeo Evolution Developer Portal provides free tools and resources that help you accelerate development of multi-channel self-service, IVR and VoIP applications.
- 24×7 Tech Support is provided via our online Evolution Developer Portal, phone, email and live chat.
Voxeo Connect Partner Program
- Voxeo Connect Partners build upon Voxeo’s market-leading cloud hosting and on-premise solutions, offering best-of-breed specialization worldwide. The result is unmatched breadth and depth of expertise for customers looking to improve the customer experience, ease adoption of new interaction channels and deliver quantifiable bottom line savings.
Consulting and testing services to scale and launch your applications:
- IVR Prompt Recording – in any language, with any personality.
- Load Testing – stresses your application with dozens to hundreds of simulated callers.
Ongoing services to ensure long-term application success:
- Application Monitoring – continually tests your multi-channel, IVR or VoIP solution and reports any failures.
- VUI Tuning – examines and improves how callers use your IVR solution over time.