Enhanced Services branded by you. Powered by Voxeo.
With unmatched flexibility, multi-channel support, standards adherence, ease of use and a commitment to innovation, Voxeo enables our partners to add value, maintain competitive differentiation and drive more revenue.
Voxeo’s Service Provider customers range from some of the largest carriers in the world to niche CaaS providers with deep vertical expertise. Voxeo-powered solutions include hosted IVR, multi-channel self-service, packaged customer apps for SMBs, next-gen mobile and social customer engagement solutions, outbound notification and emergency services, order tracking, help desk apps, interactive surveys and more. Unlike other providers, Voxeo enables you to expose your services via voice, mobile, text and social communication channels through and easy to use, standards-based development environment. Learn more about what you can build with Voxeo here.
Why Build On Voxeo?
Differentiate and drive new revenue with a multi-channel customer service offering. Address growing demand for personalized customer care solutions that span voice (IVR), mobile, text and social channels. Voxeo simplifies design, management and analysis of multi-channel inbound and outbound customer service and routing applications. Advanced features like location-based services and voice biometrics offer further differentiation and opportunities for revenue generation.
Carrier-grade cloud and premises platforms. Voxeo delivers proven performance and unmatched scalability for mission critical applications and services. We run the largest worldwide standards-based cloud for IVR and multi-channel customer service with over 90,000 ports and hundreds of direct customers – and it’s backed by a 100% Uptime Guarantee. Service Providers can choose a dedicated hosting environment, on-premise deployment or utilize both models for extreme flexibility.
100% standards based with native SIP support. Voxeo offers a 100% standards-based VoiceXML and CCXML platform that was built on SIP from the ground up. The result is a clean, scalable backbone that brings together diverse applications and devices, eases access to enterprise data and provides a future-proof foundation for your enhanced services.
Designed for multi-tenancy. Voxeo enables platform resources to be logically separated, aggregated or virtualized to partition customers or applications on a single server. Multiple servers and even multiple geographic installations can be combined to deliver extremely large multi-tenant systems.
Centralized OAM&P. Voxeo offers centralized user management, configuration and maintenance, monitoring, provisioning, network-level reporting and more based on 12+ years running our own, patented global hosting offering. With our full-featured, web services-based Provisioning API, operations and management can be fully automated.
One world, one platform. Voxeo solutions are deployed globally and available on-demand from our cloud hosting facilities in North America, EMEA and APAC. Voxeo platforms support multiple speech recognition engines and languages, and our hosting services interconnect with global carriers to transport calls to and from any country in the world.
Market leadership. Voxeo’s market leadership is validated by top industry analysts including Gartner and Ovum. Our technologies are used by 250,000 developers and many of the worlds’ largest service provider and enterprise customers.
Expert support. Voxeo has a first-hand understanding of both service provider and enterprise customer requirements with deep expertise in the delivery of modern IVR and multi-channel self-service. We offer proven solutions to tough challenges, passionate problem solving and fast technical support.
WHITEPAPERS & DOCS
Voxeo CXP for Service Providers
CXP provides a multi-channel customer experience platform. It provides powerful application lifecycle management, including applications creation, management and analytics.
Voxeo Prophecy for Service Providers
Prophecy is a high performance, carrier-grade IVR platform for inbound and outbound customer self-service. Prophecy works via standard phone lines or SIP VoIP and includes VoiceXML and CCXML browsers, call recording, conferencing and support for multiple third-party ASR and TTS through MRCP.
Voxeo Prophecy Commander
The Prophecy Commander management console provides a comprehensive operations, administration, maintenance and provisioning interface for any Prophecy implementation.