Communications-Enabled Business Processes
With Voxeo's platform, integrate communications capabilities into workflows to streamline common tasks and get more done, faster.
Business process management has never been easier. Communications-enabled business processes (CEBP) eliminate latency within workflows to get results faster, resulting in higher efficiency and lower costs.
How can Voxeo help you?
Streamline interactions over a period of time: With applications ranging from post-operative care reminders that reduce healthcare readmissions to automated workflows for order and claims processing, most B2B and B2C enterprises have opportunities to expedite transactions and reduce the possibility of error. Voxeo’s unique multi-modal focus allows for CEBP to be tailored to the most appropriate channel, such as voice, text or mobile applications.
Automate delivery of information and common transactions: Utilize mobile channels and interactive voice response (IVR) applications to easily respond to simple information requests, and perform common functions like transfers and confirmations. Efficiently deliver outbound IVR and SMS notifications such as alerts and reminders.
Improve workflows: Deploy a workflow management system that automates repetitive tasks, notifies employees of incoming tasks and follows up on uncompleted items. Reduce latency by automating tasks like form processing and mobile workforce check-ins. Opportunities for improved business process management can be found in many departments, including project management, manufacturing, supply chain management, accounting, and recruiting, resulting in reduction of internal bottlenecks, improved efficiency for internal teams and more agility in the competitive marketplace.
Voxeo’s platform utilizes open standards and can also harness the power of communications APIs (applications programming interfaces) to integrate seamlessly with all CRM, CEM, CFM, CSS, ERP, WFM and BPM solutions, such as those provided by IBM and SAP. While CEBP in the past may have been a closed ecosystem, communications APIs have opened up the landscape for enhancing business processes in innovative ways. For example, integrate with CRM to give customers access to data via mobile, SMS or voice, or with workforce management to allow field workers to enter progress via SMS, mobile app or IVR. Then, with cross-channel analytics, utilize dashboards and in-depth reporting to analyze business task completion rates, customer utilization of self-service applications, system performance and more.