Global Hosting in the Voxeo Cloud
For cloud-based IVR and multi-channel customer service solutions, Voxeo provides the ultimate in functionality, cost efficiency, reliability and security.
Our cloud, your terms. Deploy your automated contact center and communication applications on the globally-accessible Voxeo Cloud and enjoy a level 1 PCI compliant network for security, and scalable, flexible hosting.
Voxeo has more than twelve years of experience making a distributed, high performance hosting architecture work extremely well:
One world, one platform. Voxeo’s patented architecture not only delivers proven performance, but also provides a single global platform with a virtualized view of your multi-site solutions. Voxeo hosting facilities interconnect with global long distance and VoIP carriers to transport calls to and from any country in the world.
Total redundancy with no single point of failure. Voxeo Cloud Hosting is built on platforms owned and managed by Voxeo at our completely redundant, geographically dispersed hosting facilities throughout North America, Europe and Asia. Backed by Voxeo’s 100% uptime guarantee.
Quick deployment with lower total cost. Voxeo Prophecy and CXP Hosting are pre-deployed, managed solutions that will get your IVR and multi-channel self-service applications up and running with little up-front cost, low IT overhead, and the capacity to grow to thousands of reliable and redundant lines on demand.
100% standards-based. Voxeo hosting fully supports VoiceXML, CCXML and SIP among other industry standards.
Flexible hosting with “hybrid” options. Voxeo uniquely enables you to use the exact same platform that’s deployed in our hosting cloud on your premises. As a result, customers have the ability to use both deployment models. For example, you can leverage Voxeo hosting for seamless failover or bursting.
Unmatched customer service and support. From our Network Operations Center in Orlando, Florida, Voxeo’s Customer Obsession Teams proactively monitor and manage your hosted IVR and multi-channel customer service solutions. We answer support calls 24 hours a day, 7 days a week, and use an automated trouble ticket system and proven processes to track and resolve problems. When surveyed, our customers give us extremely high marks for customer service and tell us our support is dramatically superior to that of our competitors.
When deploying IVR, multi-channel self-service and contact center solutions – the Voxeo Cloud lets you get your applications up and running quickly and cost-effectively on our unified customer experience platform. The Voxeo Cloud has hundreds of thousands of applications deployed to date, and offers massive scalability across our global data centers. This gives you faster time to market when deploying your applications, and the capacity to allocate and use resources on demand.
Voxeo is one of only two vendors that Ovum Research recommends for the shortlist of any company that is evaluating cloud IVR solutions. Read the report here. Voxeo achieved the highest overall scores for technology assessment (platform features, capabilities, development tools), as well as the highest scores in end-user customer sentiment.
Voxeo provides free access to design, development and testing applications from its hosted Evolution developer portal.
- Up to 2,500 additional numbers
- International calls
- Direct H.323 VoIP access
- Your choice of long distance providers
- Network transfer / take back and transfer
- Support for voice authentication
- Nuance ASR and TTS
- Managed database/web/app servers
- Co-located database/web/app servers
- Application monitoring and alerting
- Server monitoring and alerting
- VPN or SSL encryption and authentication
- Direct T1 or T3 WAN/IP connectivity
- Direct T1 or T3 Telephony connectivity
- Cisco/Genesys/Avaya/Nortel CTI
- MP3/GSM/VPIM compressed audio
- Complete call recording
- Multiparty call conferencing
- Up to 100gb of additional file storage
- Audio prompt recording
- Voxeo VUI analysis and design
- Voxeo application and call load testing
- Voxeo risk and security assessment
WHITEPAPERS & DOCS
Nine Critical Capabilities To Demand From Your IVR Cloud Hosting Provider
Contact centers are faced with the conflicting customer support goals of improving customer retention and loyalty while lowering operational costs. Cloud hosting offers quick startup, on-demand scalability, affordable disaster recovery options and significantly reduced capital outlay.