Voxeo University FAQs
Frequently Asked Questions
What is Voxeo University?
Voxeo University is Voxeo’s Training Center. At Voxeo University, we offer a broad range of training courses and certifications in order to make our customers and partners successful in using Voxeo products like Prophecy or CXP (VoiceObjects).
Where and when do you offer training classes?
There are two options:
You can visit one of our Voxeo University Training Centers, which are located in Orlando, Florida and Stockley Park, UK. There are separate Voxeo University Training Calendars available for each location, reflecting the annual course schedule. Unlisted courses are offered upon request.
Or, we can arrange any standard or customized trainings onsite at your premises. For more information, please check OFFERING & VENUES in our Registration Form. Dates will be agreed on based on requirements and availability.
How do I register for a training class?
For all prescheduled classes in our Training Calendar you can register online or return the completed registration form by email or fax.
For all other courses or special date requests, please contact email@example.com.
In the event need to cancel your booking, please refer to the CANCELLATION section in our Registration Form.
My training registration has been confirmed. What should I consider in order to make my travel arrangements?
The typical start time on a training day is 9:00 am (with the exception of the first day in Cologne only, when we typically start at 10:00 am).
Training days end between 5:00 pm and 6:00 pm (with the exception of the last day of a full week course, when we typically finish between 3:00 pm and 4:00 pm).
Please contact us at firstname.lastname@example.org to assist you with additional information regarding recommended hotels and other travel items.
Why should I use my personal computer / laptop during a training class?
For most courses we assume that you will bring your own laptop into the class (system requirements will be shared in advance). This allows you to take home the installed software, your local setup, all created apps and the shared resources including our recent documentation, and to continue using it after the training class (there is also an easy uninstall). If you have any questions, just contact us.
I am new to Voxeo products. Which course should I take first?
You may want to start with one of our overview courses depending on the product – Prophecy or CXP (VoiceObjects) – you are interested in. Our course overview also outlines advanced courses and certifications tailored to your role and learning objectives.
You are also welcome to discuss with our trainers the best education strategy for your needs – just send a request to email@example.com.
What are the prerequisites in order to apply for a certification?
Depending on the certification you are looking for, you will need to prove your experience equivalent to the courses as shown in our course overview.
The certification exam itself can be completed remotely using your computer with internet access and a (soft) phone. Certifications are individually scheduled upon request. If interested, please contact firstname.lastname@example.org.
Do you have online classes?
Due to the highly interactive nature of our training classes most of our training courses today are available as face-to-face trainings. We do offer webinars, but only to present some shorter ad-hoc overview lessons or follow-up sessions after a training class. Our experience shows that webinars cannot completely substitute for a face-to-face training with lots of hands-on exercises. These typically last 2-5 days.