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Support Overview > IVR Specification
Clear IVR specifications are key to successful IVR application design and delivery. These
specifications identify the various ways callers can interface with an IVR application to achieve their goals.
Voxeo has developed a suite of professional support services that help you create IVR application
specifications.
Usage Scenarios Save Costs and Improve Returns
Investing in the identification and development of specific use case scenarios and their associated functional
requirements will significantly reduce total IVR application development and redesign costs. These use case
scenarios also help to increase operational savings and return on investment for IVR applications.
Accelerate Time to Market
Voxeos solution architects, voice user interface design experts and audio engineers have deep experience
creating IVR application specifications. Voxeo works closely with clients to understand their business goals,
solution requirements and customer expectations for IVR applications. Through this process, Voxeo can quickly
define required application functionality and accelerate the speed of subsequent call flow design, application
development and IVR application deployment.
Our IVR Specification service includes the following deliverables:
- Business Goals Overview - articulates the business and customer goals of the application to be
created based on marketing requirements.
- Application Assumptions - outlines key application assumptions that will impact interface and
technical design, such as n-best disambiguation, DTMF backup and text to speech parameters.
- Voice Strategy - Voxeo consultants work with clients to develop compelling strategies for
voiceenabled applications by identifying areas for operational savings, defining a product roadmap and
developing feature requirements for best-in-class solutions.
- Voice-Specific Use Cases - provides detailed descriptions for application features, outlines the
voice user interface requirements and indicates application integration with back-end systems.
For more information or to get a price quote:
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