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Support Overview > IVR Application Monitoring
The Voxeo Application Monitoring service helps ensure your voice
applications have the uptime, availability, and responsiveness required
to deliver high quality of service. Our automated monitoring solution
can call, ping, and perform test requests to your application on a
regularly scheduled basis throughout the day, and alert the telephone,
email, sms, and instant message contacts you specify any time a
problem is detected.
Save engineering time and money
Voxeo's Application Monitoring service removes the burden of creating
custom monitoring solutions for your voice applications, reducing your
development time and costs. Voxeo works closely with your engineering
and network operations team to deliver automated, customized monitoring
services that meet your specific business requirements.
Reduce downtime and support costs
Application monitoring let's you know instantly when your IVR applications
are experiencing downtime or quality of service issues. Rapid notification
minimizes the impact downtime can have on your business.
Voxeo's Application Monitoring service includes:
- Creation of a custom caller simulation script that dials and walks
through your voice applications menus, prompts, and forms.
- An automated network PING test to verify network connectivity and
responsiveness from the Voxeo VoiceCenters to your facilities.
- Automated HTTP request and response content verification to test the
availability and response time of your voice application Web servers
These tests quickly find and alert both your team and the Voxeo Network
Operations Center of any voice application availability, error
behavior, or load problems, significantly reducing any customer-facing downtime
and resultant support costs.
For more information or to get a price quote:
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