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Rethink IVR with Voxeo Prophecy
Prophecy provides enterprise-class features with retail-like simplicity. Prophecy 13, our industry-leading IVR platform, delivers everything from speech-driven call routing and customer self-service to outbound notifications and innovative SIP applications.
Prophecy makes it easy for you to interact with customers in ways that improve service, drive sales and lower costs. Built on the core principles of simplicity and open standards, Prophecy simplifies development, speeds deployment and eases ongoing maintenance.
Voxeo Prophecy is a powerful, 100% standards-based platform for speech, IVR, VRU and SIP VoIP applications. Built natively on Voice-over-IP (VoIP) protocols, Prophecy seamlessly integrates into the next generation contact centers built on IP communications. Prophecy was the first application platform to support VoiceXML, the first to support CCXML, the first to be natively based on the Session Initiation Protocol (SIP) and the first to support HD audio and IPv6.
Key features of Voxeo Prophecy include easy-to-use development tools and resources, the ability to deploy inbound and outbound interactive voice response (IVR) applications, centralized management and reporting through web-based tools, flexible deployment options and 24×7 support from the Voxeo Customer Obsession Team. Applications include DTMF and speech-driven IVR, intelligent call routing, IP-PBX solutions, IP call center solutions, call recording, information retrieval, telephone surveys, order status, emergency notifications, virtual receptionists, conferencing solutions and voice verification. With our full-featured, web services-based Provisioning API, Prophecy operations and management, including provisioning, can be fully automated.
Prophecy is available in Voxeo’s hosted cloud, for implementation on your premises and for hybrid cloud deployments that take advantage of both deployment models. Try it now.
