Voxeo CXP 13
Voxeo CXP, formerly known as VoiceObjects, is the most comprehensive software available in the world today for the creation, management, reporting and analytics of multi-channel self-service applications.
Companies such as Vodafone, DHL, Adobe and Swisscom use Voxeo CXP to streamline application development, deliver rich 1:1 personalization, and transform the cost equation of self-service application design and delivery. The solution is proven to cut application development costs by up to 50% and ongoing maintenance by 80%.
Complete Application Lifecycle Management. Reduce the complexity of creating, testing, integrating, deploying and managing automated contact center applications that leverage the latest standards. CXP includes a graphical, Eclipse‑based integrated development environment. Productivity is increased with functionality such as team collaboration, reusable application building blocks, built‑in best practices, on‑the‑fly prompt changes, and the ability to automatically generate and update documentation. Learn more about application lifecycle management with CXP.
Design Once. Deploy Anywhere. Design one automated customer contact application and make it accessible via multiple communication channels, including voice, text (IM, SMS, USSD), mobile web, social networks like Twitter and smartphone applications. Maintenance is easy with the ability to make channel-specific changes, or to easily implement changes across all channels. Test for all screen resolutions with our built-in phone simulator, and make mobile web applications look and feel like native apps with jQuery Mobile framework. This is quickly becoming a key competitive advantage as companies strive to lower costs, integrate mobile channels and accommodate customers’ evolving communication preferences.
Cross-Channel Analytics. CXP integrates out of the box with existing business intelligence systems to provide in-depth analytics and reports for everything from caller behavior analysis to measuring task completion rates and identifying problem areas.
Improve Loyalty and Drive Revenue with Personalization. Present custom menus and highly targeted offers based on profile information, status changes, recent purchases and more. Insert personalized messages within self-service menus when customers contact you, or deliver them as actionable outbound voice and text‑based notifications.
Protect Your Investment. CXP applications are automatically portable across 30 leading standards-based IVR platforms, including Voxeo Prophecy. CXP further reduces risk with a solution that is 100% standards compliant.
Use On-Premise or On-Demand in the Voxeo Cloud. Deploy CXP on your site or in Voxeo’s global cloud hosting network for faster startup and per-minute pricing.
Voxeo CXP was recently awarded Best of Enterprise Connect 2013. The Best of Enterprise Connect Judging Committee selected Voxeo from among its peers based on the CXP platform making the most significant technical impact that helped in revolutionizing the enterprise communications industry. Learn more about the Best of Enterprise Connect award.
WHITEPAPERS & DOCS
Voxeo CXP Overview
CXP provides a multi-channel customer experience platform. It provides powerful application lifecycle management, including applications creation, management and analytics.
Voxeo CXP Hosting
Voxeo CXP Hosting, formerly VoiceObjects On-Demand, makes the CXP multi-channel application lifecycle management sutie instantly available with no up-front investment from Voxeo’s global cloud hosting network.
Voxeo CXP Analyzer Overview
Make your Business Intelligence and Customer Self-Service Work Together
Turn your data into meaningful and actionable information that helps you optimize your self-service applications. Improve customer loyalty, streamline interactions and reduce the number of of customers who require agent assistance.
Unified Self-Service: Delivering on the Value of Multi-Channel Customer Interactions
Learn how your company can enhance service, lower costs and increase revenue by expanding the ways in which you communicate with your customers.
Voxeo CXP Mobile
Prevent Mobile Mishaps
Do you have a solid mobile strategy? Customers expect the same satisfying experience each time they connect with your business, irrespective of channel. Learn how to provide a consistent experience and avoid mobile mishaps.