Customer Experience Management
Everything you need to provide a full suite of customer self-service applications and make them better, faster.
Improve the customer experience, develop and deploy self-service applications faster, optimize with insights, and protect your investment.
Voxeo CXP enables companies to use stored information about each caller, including self-service portal interaction history and data in CRM and similar systems, to provide high-quality customer service experiences in which prompts and interaction options are tailored to each caller. It also “bridges the gap” as customers move between various self-service and agent-assisted customer care channels – ensuring the context needed to better serve the customer and eliminating the frustration of having to repeat information.
Hundreds of enterprises and service providers have used Voxeo CXP to manage their self-service applications, resulting in improved customer loyalty and lower costs. Our customers have reported up to 50% savings in development, 80% savings in maintenance and lifecycle management and a 10:1 efficiency increase in large-scale managed service operations.
- Design once, deploy anywhere
- Simplified development for technical or business users
- Group-level and 1:1 personalization
- Integrated, actionable analytics
- Fast SOA-based integrations
- Multi-tenant, carrier-grade solution
- Built on open standards
- Deployment options: in the Voxeo Cloud, on-premise, or hybrid
- Tools for faster migration of legacy apps