Voxeo VoiceObjects On-Demand Brings Unified Self-Service to the Cloud
VoiceObjects Customers Can Now Launch and Expand Voice, SMS, IM, Mobile-web, and Twitter Self-Service Application Deployments In Just Minutes
New York, NY – August 2, 2010 – Voxeo Corporation, the leader in Unlocked Communications™, today announced the release of VoiceObjects On-Demand, the new Software-as-a-service (SaaS) version of its popular VoiceObjects Application LifeCycle Suite.
VoiceObjects is used by enterprises and service providers including Adobe, IKEA, and T-Mobile to efficiently develop, deploy, and manage self-service solutions for their customers. These solutions include Interactive Voice Response (IVR) services, mobile-web account management applications, automated text-chat agents, phone or web banking portals and more. VoiceObjects On-Demand enables the rapid deployment and expansion of both new and existing VoiceObjects applications on Voxeo’s carrier-class SaaS hosting infrastructure.
VoiceObjects On-Demand eliminates the need for on-premise application servers, VoiceXML IVR platforms, phone lines, load balancers, and associated overhead. Customers can significantly decrease costs and increase reliability by leveraging the new on-demand offering.
“For more than eight years VoiceObjects has delivered a greater than 2:1 improvement in self-service application development and maintenance costs,” said Jonathan Taylor, Voxeo’s CEO. ”Voxeo’s new VoiceObjects On-Demand service delivers an equivalent reduction in self-service application deployment and management costs. With VoiceObjects On-Demand, Voxeo is giving its customers a significant reduction in deployment costs, unmatched solution reliability, and the ability to expand rapidly as requirements change.”
Voxeo VoiceObjects provides enterprises and carriers with an open, flexible infrastructure for developing, deploying, managing, and analyzing customer self-service solutions. Self-service solutions powered by VoiceObjects intelligently use stored information about each customer including self-service interaction history, call center / CRM system history, and data from other back-end systems to provide high-quality customer experiences. VoiceObjects enables businesses to “mutiply the ROI” of their self-service application investments by automatically and seamlessly supporting customer interactions via voice (IVR), SMS, IM, web-chat, Twitter, interactive video, and both mobile-web and mobile-native applications.
VoiceObjects On-Demand brings ten additional self-service platform advantages to any enterprise or service provider:
- Instant startup.
- Instant expansion.
- Zero hardware costs and affordable pay-as-you-go pricing.
- Full control over application integration and lifecycle management with no vendor lock-in.
- Mission-critical infrastructure including multi-site redundancy, business continuity, and proven scalability.
- Direct access to Voxeo’s world-wide hosted VoiceXML IVR platform, deployed in seven sites around the world.
- Direct access to Voxeo’s high-quality, inexpensive speech recognition capabilities in 40 languages.
- Direct access to other Voxeo features including encrypted call recording and SIP VoIP connectivity.
- Connectivity to existing on-premise VoiceXML IVR platforms from Avaya, Cisco, Genesys, Intervoice, and more.
- Voxeo’s unmatched 100% uptime SLA including 24×7 support and guaranteed 20 minute responses.
“Voxeo clearly understands the power of deploying multi-channel communications apps in the cloud,” said Dan Miller, Senior Analyst at Opus Research. “By making it simple to deploy VoiceObjects’ suite of applications, Voxeo is giving enterprises a powerful way to connect with their customers at relatively low cost, with little administrative overhead and demonstrably high availability.”
Along with the release of VoiceObjects On-Demand, Voxeo also announced the availability of its Analytics On-Demand service. Voxeo Analytics On-Demand provides deep, real-time insight into what customers like and dislike about self-service applications. This insight allows businesses to tune and optimize their self-service solutions to enhance the customer experience, increase customer loyalty, and improve automation rates. Voxeo Analytics On-Demand includes detailed reports on average call duration, business task completion rates, speech recognition quality, most frequent users , input analysis, customer usage paths, and customer exit points. Reports can be viewed live in Voxeo’s web-based customer portal and can also be batch-exported into existing Business Intelligence platforms from IBM Cognos, MicroStrategy and SAP Business Objects.
To learn more about VoiceObjects On-Demand, get started with a free account today and download a free Early Access edition of the VoiceObjects 10 Desktop for Eclipse, please visit http://www.voxeo.com/vo-ondemand.
Voxeo unlocks communications. We loathe the locks that make voice, SMS, instant messaging, Twitter, web chat, and mobile web unified communication and self-service applications difficult to create, manage, analyze, optimize and afford. Every day we work to unlock the neglected value of these communications solutions with open standards, disruptive innovation and a passion for problem solving–fueled by a company-wide obsession with customer success. We do so for more than 100,000 developers, 45,000 companies and half of the Fortune 100 from our headquarters in Orlando, Beijing, Cologne, and London. Visit us or join our conversations on the web at www.voxeo.com, blogs.voxeo.com, or twitter.com/voxeo.