Voxeo Appoints Telecommunications Veteran as CEO
Bob Ingalls, long-time Verizon executive, joins Voxeo to propel leading mobile customer service provider through next growth phase
Orlando, FL — September 10, 2012 — Voxeo, the leading provider of Unlocked Communications™, announced today that Bob Ingalls, a 33-year veteran of the telecommunications industry and former Verizon senior executive, has been appointed as Voxeo’s new CEO. Former CEO Jonathan Taylor will remain at Voxeo as Chairman of the Board and is also now Chairman of the Board of Voxeo’s newest subsidiary, Voxeo Labs.
Bob previously spent 28 years at Verizon and was a board advisor to Voxeo. He most recently served as Chief Marketing Officer and President for Verizon’s Retail Markets Group and President of Verizon’s Business Solutions Group, where he had full responsibility for revenue growth and customer service across the consumer, small business and medium enterprise segments. He will join Voxeo as CEO and board member, and will lead the company’s operations and growth as it continues to dominate the mobile customer service industry through superior technology and customer obsession.
Bob’s appointment allows Jonathan to focus on the growth of Voxeo Labs, the Company’s newest subsidiary. Voxeo Labs enables agile communications APIs, frictionless business models, and carrier-class platforms for rapid telecommunications application development and delivery.
“After a six-month process to identify the ideal CEO for Voxeo, we found that the perfect leader was already on our board of advisors,” said Jonathan. “Bob has been a trusted advisor to Voxeo and to me personally and is a valuable addition to our team. His extensive leadership experience and proven track record of success in the telecommunications and customer service industries fits perfectly with Voxeo’s vision. We’re extremely pleased to have Bob leading Voxeo through our second decade of growth and innovation.”
“Bob is joining Voxeo at a pivotal point in its growth as a company, and his results-oriented background, industry knowledge, and extensive experience are exactly what the company needs to propel it to where we know it can go,” said Mark Morrissette, Voxeo Board Member and Managing Director of North Atlantic Capital.
“Working with Voxeo has shown me that this company has always had a great reputation in the industry for technology excellence and customer service, and now is well-positioned for strong growth,” said Bob. “I’m incredibly excited to be a part of that as CEO, and I’m looking forward to sharing my experiences in leadership, management and operations to what I think is by far the best company in the industry.”
Bob received a bachelor of science degree from Randolph-Macon College in Ashland, Va., and a master’s in business administration from George Mason University in Fairfax, Va. He has attended executive development programs at the Wharton School of the University of Pennsylvania and the Darden School at the University of Virginia. He has served as an independent director on the boards of American Fiber Systems and Cernium Corporation with roles on the audit and compensation committees and has served as Chairman of the Board at American Fiber Systems.
Voxeo unlocks communications. We loathe the locks that make voice, SMS, instant messaging, Twitter, web chat, mobile web, unified communications and self-service applications difficult to create, manage, analyze, optimize and afford. Every day we work to unlock the neglected value of these communications solutions with open standards, disruptive innovation and a passion for problem solving–fueled by a company-wide obsession with customer success. We do so for more than 250,000 developers, 45,000 companies and half of the Fortune 100 from our headquarters in Orlando, Beijing, Cologne, and London. Visit us or join our conversations on the web atwww.voxeo.com, blogs.voxeo.com, or twitter.com/voxeo.
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