PM3 selects Voxeo as platform for global, multi-channel messaging
Voxeo partners with UK-based PM3 to drive adoption rate of multi-channel self-service solutions
Orlando, FL – January 27, 2010 – Voxeo Corporation, the leading provider of Unlocked Communications, today announced that it has been selected as the single communications application platform for London-based PM3 Limited. PM3, an experienced UK-based application developer specializing in interactive, multi-channel messaging applications for customer contact environments, has signed a reseller agreement with Voxeo. PM3 solutions have been deployed in the Financial Services, Sport and Leisure, Charities, Service Desk and Language Services industries.
Over the past five years, PM3 has developed and deployed applications on multiple VoiceXML platforms from several providers. In order to simplify development and operations as their business grows, PM3 decided to reduce their investment to a single, strategic platform. They needed a platform that could provide cost-competitive worldwide coverage using XML hosting, deliver proven reliability, conform to industry standards, and provide exceptional support. After evaluating the major platforms in the market, PM3 selected Voxeo.
“Because we develop integrated applications we need VoiceXML and CCXML to be as close as possible to international standards,” says Marcus Vaigncourt-Strallen, Managing Director of PM3 Ltd. “We also need a flexible commercial arrangement that would allow us to provide our customers with variable capacity depending on their demand. Voxeo were the only supplier that satisfactorily met or exceeded all of our criteria. We have now ported all of our main services to the Voxeo platform without encountering any major technical difficulties. If needed, we can also migrate solutions onto the customer’s premise using Voxeo’s software, which is the same as the Voxeo hosting environment.”
One PM3 solution which has been ported to the Voxeo voice platform is Interpreters-on-Call. Interpreters-on-Call is a service set up to enable language companies to connect their customers to professional interpreters who match the skills that the customer needs. The service is offered 24/7 via an automated phone system. It gives any business of any size the opportunity to develop a bespoke phone interpreting service for a client – no matter how large or small the business or client may be.
“We are pleased to have PM3 develop and deploy on Voxeo. PM3 will be able to leverage Voxeo’s global hosting network to more easily deliver voice, SMS and IM solutions around the globe,” stated John Amein, Senior Vice President of Strategic Partnerships at Voxeo. “Voxeo believes in supporting industry standards and making portability easy. Therefore, our approach is to always deliver the best platform in the world and deliver customer-obsessed support to go with it so companies like PM3 stay with Voxeo for the long-term.”
Meet up with Voxeo at CallCenter World 2010, booth 1B2, in the Estrel Convention Center in Berlin, February 09-11, 2010.
PM3 has built a very powerful multi-media communications engine that allows us and our partners to quickly and effectively build sophisticated applications that enable users to interact with any computer application via devices and channels of their choice. We have always tried to view any communications transaction from the perspective of the end-user rather than the supplier of a service. In this way we build solutions that are likely to enhance customer experiences rather than frustrate them. All of our services are delivered through a single instance of our engine on a Communications as a Service model.
Voxeo unlocks communications. We loathe the locks that make voice, SMS, instant messaging, Twitter, web chat, and mobile web unified communication and self-service applications difficult to create, manage, analyze, optimize and afford. Every day we work to unlock the neglected value of these communications solutions with open standards, disruptive innovation and a passion for problem solving–fueled by a company-wide obsession with customer success. We do so for more than 100,000 developers, 45,000 companies and half of the Fortune 100 from our headquarters in Orlando, Beijing, Cologne, and London. Visit us or join our conversations on the web at www.voxeo.com, blogs.voxeo.com, or twitter.com/voxeo.
Phone: +49 2204 845142