MicroAutomation Releases MicroMessenger™ Powered by Voxeo
Orlando, FL – January 24, 2012 — Today, live from the Call Center Summit conference in Orlando, FL, MicroAutomation, a leading provider of contact center solutions, and Voxeo, the leading provider of Unlocked Communications™, announce that MicroMessenger™ has become the first Voxeo Connect Certified Partner Application. The interactive campaign management and outbound notification application from MicroAutomation, has undergone rigorous evaluation and validation. It is now available in the Voxeo cloud for use with Voxeo Prophecy IVR Hosting.
This is the next step in the multi-faceted strategic partnership that the two companies initially announced in 2011. At that time, MicroAutomation was certified as a preferred Professional Services partner as part of the Voxeo Connect partner program to provide IVR and CTI design, development and implementation services for Voxeo customers.
MicroMessenger 5 is a platform independent application that represents the packaging of the company’s best practices born out of more than 12 years of successful outbound customer contact experience, servicing millions of our clients’ customers. The latest release contains several ready-to-use campaign templates for simple appointment and payment reminders, customer surveys, and customer or employee notifications. Companies are increasingly using outbound communications to improve customer loyalty, drive revenue and cut costs.
“MicroMessenger offers an exciting opportunity for organizations that are looking to improve their customer communications through proactive event-based contact,” stated Scott Fischer, MicroAutomation’s COO. “By leveraging Voxeo’s 100 percent uptime hosted cloud, customers can quickly and affordably create, launch and scale high-value outbound applications.”
John Amein, SVP of product management at Voxeo, said, “We’re excited to partner with MicroAutomation. Their proven, easy-to-use campaign manager, combined with our battle-tested outbound IVR platform offers robust functionality for mission critical applications. We’ve delivered billions of outbound notifications on the Voxeo platform, and we see proactive customer care using voice and mobile channels like SMS playing a larger, more strategic role in how companies interact with customers.”
About MicroAutomation, Inc.
Commercial, government and 911 customers worldwide have benefited from MicroAutomation’s expert design, development, deployment and support of their contact centers for over 20 years. Outstanding creativity, the ingenuity and forethought of our engineers and partnerships with a wide-range of leaders in our industry allow us to continually provide our clients solutions that surpass expectations. www.microautomation.com
Since 1999, Voxeo has continuously unlocked communications in all its forms – voice, SMS, instant messaging, Twitter and more – and we do so for more than 200,000 developers, 45,000 companies and half of the Fortune 100. Headquartered in Orlando with offices in Beijing, Cologne and London, we’ve torn down barriers to entry using open standards, disruptive innovation and a passion for problem solving that’s fueled by a company-wide obsession with customer success. Join our conversations: www.voxeo.com, blogs.voxeo.com, or twitter.com/voxeo.