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IVR Applications > General Enterprise IVR
Voxeo offers a wide variety of valuable enterprise IVR applications as part of its VoiceWorks enterprise IVR application suite,
including:
- Auto-Attendant: Many of our customers use a Voxeo IVR-based, voice-driven auto-attendant to
answer their main
office and toll-free numbers. A voice-driven auto-attendant lets callers
connect with the desired party by simply speaking the name of the
person or group they want to reach.
- Telephone Notification: Most enterprises are looking for a
solution to quickly deliver
time-critical information to customers, employees, divisions, or teams. VoiceWorks
outbound notification applications enable instant
delivery of time-critical information via calls to any desk or wireless phone. These solutions are
invaluable during emergencies or for last-minute product updates and announcements.
- Call Center Automation: Increasingly, enterprises are looking to reduce the cost of
customer service and support centers via automation or by moving agents off-shore. Voxeo's
call center automation applications can deliver cost
reductions that even surpass savings achieved from off-shore operations.
- Telephone Surveys: Enterprises with a focus on customer service and support excellence
use VoiceWorks telephone survey applications to automatically survey customers by phone after orders, installations, and on-site
repair services have been performed.
- Inventory and Reporting: Manufacturing and retail-based
enterprises leverage VoiceWorks inventory and reporting solutions
to enable remote plants, stores, and employees to report inventory and sales information
from any wireless phone.
- Bill Reminders and Collections: Enterprises selling post-paid products and
services use the VoiceWorks payment
solution to place automatic bill reminder calls to customers both before and after their bills are due,
reducing the enterprise's past due accounts receivable overhead with
almost
zero incremental cost.
- Custom IVR: Voxeo's free Web-based
Evolution customer and developer portal
makes it easy for enterprise Web and telephony
developers alike to create custom IVR
applications for any requirement or project.
Voxeo Enterprise IVR Advantages
VoiceWorks IVR applications run on the Voxeo Prophecy IVR Platform and Prophecy IVR Hosting solutions.
Prophecy suits the needs of general enterprise
IVR applications better than alternative IVR solutions for three simple reasons:
- Prophecy IVR solutions use Web application technologies your developers will love.
- Prophecy IVR solutions are built on Cisco and Wintel hardware and software commonly
used in enterprise IT departments.
- Prophecy IVR solutions feature advanced call control that lets you
deliver both completely automated answering solutions and solutions that gather info and connect callers to
the appropriate employee or agent.
Voxeo VoiceWorks Packaged IVR Solutions
VoiceWorks IVR applications take your IVR projects from concept to customer
faster then ever before.
For more information, feel free to explore our site or contact us via any of the links listed below.
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