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IVR Applications > Call Center IVR
Voxeo offers a wide variety of valuable IVR applications as part of its VoiceWorks Call Center IVR application suite, including:
- Auto-Attendant: Many of our customers use a Voxeo IVR-based, voice-driven auto-attendant to
answer their main office and toll-free numbers. A voice-driven auto-attendant lets
callers connect with the desired party by simply speaking the name of the
person, department, or location they want to reach.
- Call Center Automation: Call centers are increasingly looking to reduce
the cost of customer service and support centers via automation or by moving agents off-shore.
Voxeo IVR call center automation applications can deliver cost
reductions that even surpass savings from off-shore operations.
- Telephone Surveys:Call centers with a focus on customer service
and support excellence use VoiceWorks telephone survey applications to
automatically survey customers by phone after orders, installations, and
on-site repair services have been performed.
- Bill Reminders and Collections: Call centers supporting post-paid products and
services use the VoiceWorks payment
solution to place automatic bill reminder calls to customers both before and after their bills are due,
reducing call costs as well as past due accounts receivable overhead with
almost zero incremental cost.
- Custom IVR: Voxeo's free Web-based
Evolution customer and developer portal
makes it easy for enterprise Web and telephony
developers alike to create custom IVR
applications for any requirement or project.
Voxeo Call Center IVR Advantages
VoiceWorks IVR applications run on the Voxeo Prophecy IVR Platform and
Prophecy IVR Hosting solutions. Both premise and hosting offerings are
based on the same SIP-based voice platform and suit the needs of
call center applications for the following reasons:
- Voxeo Prophecy IVR solutions feature advanced call control that lets call centers
deliver completely automated IVR solutions as well as solutions that gather info and then connect callers
to the appropriate call center and queue.
- The Prophecy Platform supports integration with Avaya, Nortel, Cisco, and Genesys-based CTI solutions,
delivering advanced call management and screen-pop capabilities.
- Voxeo's Prophecy IVR Hosting provides call centers with thousands of pre-deployed hosted IVR ports to support
year-round or seasonal peak busy-hour call volumes.
- Prophecy IVR solutions are built on Cisco and Wintel hardware and software solutions commonly
used by call center IT staff, consultants, and analysts.
- Prophecy IVR solutions are designed to meet the requirements of the highest information security standards
such as ISO 17799 and HIPAA, to help ensure confidential caller information stays
confidential.
- Prophecy IVR solutions support English, Spanish, French, German, and Italian callers, making sure your
IVR applications can be used by any international customer.
Voxeo Call Center IVR Support Services
Voxeo's executives, employees, account managers, and Extreme Support team members
understand the requirements of our call center customers.
We work closely with call center technologists to deliver new call center solutions and services. Our
Extreme Support voice user interface (VUI) tuning experts help our call center clients analyze customer
calls and reduce IVR drop-out and zero-out, increasing caller satisfaction.
And our Extreme Support load testing services help call centers test IVR and ACD solutions with
simulated call volumes before special events and holidays.
Voxeo VoiceWorks Packaged IVR Solutions
VoiceWorks IVR applications take your IVR projects from concept to customer
faster then ever before.
For more information, feel free to explore our site or contact us via any of the links listed below.
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