The following table summarizes the advantages of Voxeo's XML and IP based Interactive Voice Response (IVR) platforms and
solutions in comparison to older proprietary IVR platforms and applications.
Old IVR |
|
New XML IVR |
| proprietary line cards |
| standards based VoIP gateways |
| proprietary servers |
|
standard Dell Servers |
| proprietary system |
|
standard Windows & Linux systems |
| inflexible circuit-based media bus |
|
flexible IP based media streams |
| inflexible hardware IVR platform |
|
flexible software XML platform |
| failed API standards |
|
successful SIP standard |
| no standard call control language |
|
W3C CCXML standard |
| no standards IVR language |
|
W3C VoiceXML standard |
| mostly DTMF |
|
focused on the human voice |
| voice recognition glued on |
|
engineered for voice recognition |
| restricted integration capabilities |
|
web powered integration versatility |
| costly to upgrade |
|
inexpensive to upgrade |
| requires extensive training |
|
leverages existing knowledge |
| large up-front hardware cost |
|
available as pay-as-you go service |
| aging systems, growing TCO |
|
modern system, declining TCO |
| no synergy with strategic web plans |
|
totally compatible with web strategies |
| no future path towards IP PBX |
|
built with same technology as IP PBX |
| no future path towards IP Call Center |
|
works hand-in-hand with IP Call Center |
