Lower Contact Center Costs
Providing a world-class customer experience is critical to building loyalty, but many companies struggle to do so without eroding profits. Add to the equation a society of mobile, always connected customers and the proliferation of communication channels. The ability to balance great service with the need to contain costs may seem further than ever from reach. But is it?
Voxeo’s 100% standards-based, multi-channel platform is helping companies lower the cost of delivering great customer service, anywhere and on any device.
Lower costs with Voxeo:
Streamline Customer Interactions and Improve Containment. Dynamically adapt and personalize your self-service applications to remove extraneous menu options, provide targeted reminders and offers, and streamline customer access to information. Use cross-channel analytics to ensure applications are optimized. You’ll not only delight your customers, but also reduce transfers to expensive agents.
Adopt Cost-Efficient Mobile Channels. Voxeo enables Unified Self-Service™ across voice, text, mobile web and social channels. Address shifting communication preferences while engaging customers in low-cost, high-value interactions.
Get Proactive with Outbound. The ability to quickly and cost-effectively send outbound notifications, status updates and reminders helps companies maximize port usage, introduce process efficiencies and keep agents focused on higher valued tasks. And, when it comes to enhancing the customer experience, interactive outbound IVR and SMS is a way for companies to increase customer interaction and loyalty without increasing costs.
Replace Proprietary Platforms with Standards-Based Solutions. Retaining a legacy environment adds complexity, reduces flexibility and limits enhancements to the customer experience. Voxeo solutions are built on open web standards, which means hard-to-find employees with specialized skills aren’t required to build and maintain applications. Integration with existing infrastructure and back-end systems is simplified too.
Cut Development Costs with our “Design Once, Deploy Anywhere Architecture”. Voxeo CXP enables customer self-service applications, business logic and backend integrations to be reused across multiple channels including voice (IVR), SMS and USSD (text), mobile web, smartphone apps and social networking sites like Twitter. Voxeo CXP features reusable building blocks, VUI design tools and automatic application documentation, as well as cross-channel analytics and reporting.
Slash Maintenance Costs. The total cost of ownership (TCO) of aging IVR and contact center platforms continues to rise. Voxeo CXP has been proven to save customers up to 80% in maintenance costs with comprehensive application lifecycle management and by eliminating the complexity of maintaining disparate technology silos for voice, mobile and social customer interaction channels. Unlike proprietary systems, application moves, adds and changes are easily performed in-house by your existing IT staff.
Deploy in the Cloud. Eliminate upfront capital expenditures with Voxeo cloud hosting. Hosting eliminates the expense and frustration of managing telecom resources and equipment, while simplifying access to capabilities that improve the success of automated systems. It also positions companies to efficiently address expanding customer communication preferences. Customers who choose to go with a premises deployment can optionally use Voxeo cloud hosting for seamless, highly efficient disaster recovery and failover.
Contact us today to talk about lowering your costs with Voxeo.