Improve service. Protect patient privacy. Ensure a healthy ROI.
Delivering a best-in-class customer self-service experience is a big enough challenge on its own. Healthcare providers have the added responsibility of securing sensitive information, complying with stringent HIPAA regulations and controlling costs. Voxeo can help.
Healthcare providers of all types use Voxeo solutions to offer convenient, automated access to information, streamline processes and provide proactive outbound reminders and notifications. We’ve launched hundreds of applications that improve customer service, drive cost savings and impact bottom-line revenue — all while meeting the stringent requirements unique to healthcare.
Voxeo solutions are used by hospitals, clinical research labs, payors, specialized SaaS providers and more.
Appointment reminders and confirmations. Reduce appointment no shows with automated reminder calls and text messages. Enable patients to instantly confirm or cancel their appointments and transfer to a human for rescheduling if needed.
Auto-attendant and info hotlines. Ease patient access to commonly requested information such as hours of operation and improve call routing when human assistance is needed.
Clinical trial data collection. Streamline the clinical trials process by automating the collection, analysis, and distribution of clinical data. Automated data collection aids in recruitment, study retention and patient compliance.
Physician lookup and locators. Make it easier for customers to find nearby doctors and lookup specialists 24×7. Deliver automated information over the phone, via a mobile web app, using interactive text messaging or even via Twitter!
Patient notifications. Quickly deliver time-sensitive information via IVR phone calls and interactive SMS. Deliver pre-op instructions, post-op reminders, notification of overdue test or lab work and medication reminders.
Billing and collections. Provide 24×7 self-service account information and payment options. Send outbound IVR and text payment reminders including the ability for customers to interact with the system to schedule or make a payment. Further streamline processes with mobile customer service apps for account management and payment.
Voice Biometrics for authentication. Information used to verify callers, such as a member ID, date of birth or social security number, introduces the risk of fraud. Voice Biometrics uses voice signatures to verify people are who they claim to be – easing access to information and securing sensitive data.
Patient surveys. Collect timely customer feedback via automated phone, text and mobile web surveys. Support multiple languages, and easily view responses and update surveys on-the-fly.
Prescription refills. Enable fast, around-the-clock self-service prescription refill requests, enable value-added services such as refill reminders, and deliver outbound reminders of prescriptions ready for pick-up.
Location-based fraud reduction. Use location intelligence from mobile devices for unspoofable fraud detection and stop fraud. Authenticate the location of a patient at the time of service to reduce fraudulent claims. Location-based services also enable providers to track homecare providers and validate visits are performed as scheduled.
Custom IVR and mobile self-service apps. Voxeo’s flexible, standards-based platforms enable you to build custom IVR, mobile, social apps to meet any project requirement.
Voxeo solutions enable healthcare providers and payors to improve the customer experience while driving measurable cost savings. The example apps above are just a start. Learn more about outbound IVR and SMS, IVR replacements, or contact us today about your unique needs.
WHITEPAPERS & DOCS
Healthcare Trends for 2013
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