Government agencies are under close scrutiny to deliver services in a cost-effective and efficient manner. These pressures are particularly high for contact centers and IT organizations, which must do more with less - especially when it comes to serving customers.
Voxeo helps government agencies optimize communications, provide easy access to information and improve contact center operations.
Auto-Attendant. Many government offices and agencies benefit from a Voxeo IVR-based, voice-driven auto-attendant to answer their main office numbers. A voice-driven auto-attendant lets callers connect with the desired party by simply speaking the name of the person, office, or agency they want to reach.
Self-Service Information Lines. Various agencies can provide automated 24×7 access to frequently requested information, access to outstanding balances and more with the ability to transfer to a representative when needed.
Emergency Outbound Notifications. Voxeo Outbound IVR and SMS notifications quickly deliver time-critical information to first responders, employees and citizens during emergencies.
511 Traveler Information Systems. Deliver 511 applications that seamlessly integrate with Department of Transportation (DOT) databases to provide 24×7 speech access to real-time information from safety service crews, construction crews and traffic cameras, as well as updates from the National Weather Service and local public transportation agencies.
License Renewal, Tax and Ticket Reminders. Lower costs associated with collecting license fees, taxes and unpaid tickets with outbound IVR calls and SMS messages. Enable citizens to interact with the automated messages to make a payment or transfer to a representative for assistance.
Voice Biometrics for Authentication. Information used to verify callers, such as a member ID, date of birth or social security number, introduces the risk of fraud. Voice Biometrics uses voice signatures to verify people are who they claim to be – easing access to information and securing sensitive data.
Voxeo solutions enable government agencies to improve communications and service while driving measurable cost savings. The example apps above are just a start. Contact us today about your unique needs.
Building and Planning Uses
- Permitting Inspection Results
- Permit Applications and Payments
- Inspector Scheduling
- Contractor Automated Information Line
- Notices of Issued Permits
- Notices of Expiring Permits
- Homeowners Regulations
- Code enforcement
- Traffic School Registration
- Unpaid Traffic/Parking Ticket Notification
- Posting Bail
- Arrest Warrants
- Checking Case Status
- Entering pleas
- Paying fines
- Registering Attorneys of Record
- Juror Reporting Dates and Times
- Juror Deferment Request
- Juror Notification
- Child Support Balance and Payments
- Contacting Bondsmen
- Assigning Police Officers
- For Water, Electric, Gas, Sewer and Waste Management:
- Usage History
- Information Line FAQ
- Manage Field Workers
Tax and Revenue Uses
- Request Tax Documents
- Withholding Tax Verification
- Tax Return Extension Requests
- Tax Payment
- Information Line FAQs
- Lottery Game Results/Winning Numbers
- Lottery Jackpot Amounts
- Lottery Information Line FAQ (Rules, Policies, Drawing Times, etc)
- Lottery Promotions
- Messaging To Lottery Retailers