VoiceXML IVR Platform
Voxeo Prophecy IVR platform software gives you robust functionality and 100% VoiceXML compliance.
The Voxeo Prophecy IVR platform gives you more flexibility and control, with the security of full W3C standards support. Build inbound and outbound applications, integrate seamlessly with your existing telephony and web-based infrastructure, while supporting traditional touch-tone (DTMF) IVR, speech recognition, CTI, call control and recording, conferencing, ISDN, SIP VoIP and more.
Prophecy was built from the ground up with developers in mind. Easy-to-use VoiceXML audio prompt playback, audio recording, touch-tone interaction, voice recognition and text-to-speech (TTS) capabilities deliver the usability you need, and our open software architecture makes it easy for you to address future requirements and upgrades. Flexible CCXML call control delivers inbound call handling, outbound call delivery, intelligent call routing, comprehensive call conferencing and call center integration features that give you more control over your calls than any other platform. Scalability is insured with a distributed architecture designed for large-scale IVR outsourcing that is proven to scale from tens to thousands of ports, and support for the entire suite of W3C Voice/IVR standards like VoiceXML, CCXML, SRGS and SSML as well as over 15 other IT standards including XML/XPath and SOAP for back-office integration, SYSLOG for logging, ENUM/DNS for call routing and SIP for PSTN/PBX and VoIP telephony integration.
By leveraging open standards, Prophecy applications reduce development time by utilizing languages, hardware and software your IT staff and developers already know. Rapid deployment options include turnkey Prophecy IVR servers or hosting in the Voxeo cloud, reducing your installation and integration time. Guarantee a lower total cost of ownership (TCO) with a solution that costs less up-front than legacy IVR platforms, leverages open standards and your existing infrastructure, and gives you software-only architecture and support for direct VoIP carrier, call center and PBX integration with the lowest cost per port to deploy today and upgrade tomorrow.
Voxeo Prophecy Specifications
- VoiceXML 2.0
- SRGS Grammars
- SSML Speech Synthesis
- VoiceXML 2.1 Extensions
- CCXML 1.0 Call Control
- Supports 100% of W3C IVR Standards
- CallXML 2.0
- Call Recording
- Call Conferencing
- Native VoIP Support
- Multi-Lingual ASR/TTS
- Full CTI Support
- Intelligent Call Progress Analysis
- SYSLOG Logging
- Proven Scalability
- Premises Solution, Voxeo Cloud Hosted IVR and Hybrid Options
- Free 24×7 Technical Support
WHITEPAPERS & DOCS
Voxeo Prophecy Overview
Prophecy is a high performance IVR platform for inbound and outbound customer self-service. Prophecy works via standard phone lines or SIP VoIP and includes VoiceXML and CCXML browsers, call recording, conferencing, Designer for basic graphical development, and support for multiple third-party ASR and TTS through MRCP.
Migrating Legacy Applications to VoiceXML with Voxeo
The advantages of a 100% VoiceXML compliant platform.
VoiceXML is a mature and well-adopted standard in the telephony and IVR industry – and the primary target format for voice application migration today. But what is the best way to move your proprietary legacy applications to VoiceXML? And more importantly, how do you ensure you won’t be locked in again?