Migrate your IVR for Lower Total Cost of Ownership.
Say goodbye to vendor lock-in. Upgrade your IVR to a standards-based VoiceXML solution that delivers more functionality, eases application updates and lowers your total cost of ownership.
Do you feel locked in to an IVR system that’s expensive and time-consuming to update? Even when IVR platforms reach end-of-life, many companies fear the downtime and cost associated with an application upgrade, and don’t want to get stuck with a system that’s just as inflexible.
Standards-based development is the answer. VoiceXML, a mature and well-adopted standard in the telephony and IVR industry, is the primary target format for voice application migration today.
Voxeo can help you migrate your proprietary legacy applications to VoiceXML and avoid lock-in with our 100% standards-compliant platform:
- No lock-in at the application layer: Our graphical service creation and management environment, Voxeo CXP Desktop, is offered as a web-based thin-client front-end for administrators and and an Eclipse-based rich client plug-in development environment. Developers have drag-and-drop functionality, auto-completion, testing and debugging tools and automatic documentation at their fingertips. Applications developed in CXP Desktop can be exported to readable, standardized XML format.
- No lock-in at the platform layer: Voxeo CXP Server supports hot redeployment, instant restore, central cluster management and notification framework. It also dynamically renders markup code for phone applications, including VoiceXML, HTML or custom XML. While tightly integrated with Voxeo Prophecy IVR platform and hosting, CXP is open to any VoiceXML-enabled speech platform.
- No lock-in at the reporting and analytics layer: Voxeo CXP Analyzer supports leading business intelligence (BI) tools like BusinessObjects, Cognos and MicroStrategy, and also comes with over 60 pre-defined reports and fully customizable reporting.
Voxeo has over eleven years of expertise in replacing aging IVR platforms with modern, Unified Self-Service solutions that offer flexible, multi-platform support via open systems built with 100% compliant VoiceXML and CCXML. Our platform is natively SIP-based with unparalleled interoperability and support for web services, multiple speech engines and more.
We can save you even more time if you’re migrating from certain platforms (like Nortel PeriPro, Edify and Intervoice IQTalk) with automated conversion tools provided by Voxeo and our partners. Or draw on the resources of our online developer community (Evolution) with documentation, best practices, tutorials, sample apps, and in-depth, in-person training at Voxeo University, all backed by our 24×7 Customer Obsession support.
Contact us today to learn more.
WHITEPAPERS & DOCS
The True Cost of IVR Migration
Can you afford to migrate to a standards-based solution? Can you afford not to? Understand the business case for migrating to an IVR built on open industry standards.
Migrating Legacy Applications To VoiceXML With Voxeo
The advantages of a 100% VoiceXML compliant platform.
VoiceXML is a mature and well-adopted standard in the telephony and IVR industry – and the primary target format for voice application migration today. But what is the best way to move your proprietary legacy applications to VoiceXML? And more importantly, how do you ensure you won’t be locked in again?