Complete Application Lifecycle Management
Voxeo CXP provides end-to-end application lifecycle management for multi-channel customer service. Use one platform to design, deploy, manage and analyze applications. Save time, eliminate duplicate investments and ensure a cohesive customer experience.
Our industry-leading application lifecycle management suite, Voxeo CXP, gives you the power to easily design, deploy, manage and analyze inbound and outbound IVR and multi-channel self-service applications. The unique “design once, deploy anywhere” architecture enables applications to be deployed across any combination of voice, text (SMS, USSD), mobile web, smartphone and social network channels without duplicate investment in technology, design, back-end integration, ongoing maintenance and reporting.
CXP enables a unified view of the customer across interaction channels and works with your CRM systems to dynamically personalize interactions based on customer profiles, communication preferences, recent transactions and more. By tailoring self-service, CXP enhances customer satisfaction, streamlines access to information and reduces the number of customers requiring agent assistance.
Use CXP to centrally deploy, manage and monitor your solution. Improve application delivery and lifecycle traceability from requirements through deployment with features such as integrated testing and one‑button documentation. And, Hotspot Analytics highlights statistics, performance results and more right within the IDE where you develop and tune your apps. With Hotspot Analytics, the process of analyzing caller behavior and system performance is reduced to one click.
You can deploy CXP on your premises, in the Voxeo Cloud or choose a hybrid combination – so you can get up and running fast, with low overhead cost and room to scale.
CXP openly supports any third-party VoiceXML platform in addition to Voxeo’s own award-winning Prophecy VoiceXML and CCXML platform and hosting services. CXP customers enjoy the flexibility to use multiple IVR platform vendors or to change vendors at any time without rewriting a single line of code.
WHITEPAPERS & DOCS
Voxeo CXP Overview
CXP provides a multi-channel customer experience platform. It provides powerful application lifecycle management, including applications creation, management and analytics.
Voxeo CXP Hosting
Voxeo CXP Hosting, formerly VoiceObjects On-Demand, makes the CXP multi-channel application lifecycle management suite instantly available with no up-front investment from Voxeo’s global cloud hosting network.
Voxeo CXP Analyzer Overview
Make your Business Intelligence and Customer Self-Service Work Together
Turn your data into meaningful and actionable information that helps you optimize your self-service applications. Improve customer loyalty, streamline interactions and reduce the number of customers who require agent assistance.