About Voxeo > Why Voxeo?
Are you tired of the frustration caused by your existing voice platform
or hosting provider? Is your business suffering because you're spending
time working on and worrying about your IVR infrastructure? Or, are you
just looking for an easy, intelligent, and agile way to reduce your
telephone support costs and delight your customers? Then you'll want to
look into Voxeo's IVR hosting, platforms, developer solutions, and professional support services.
Voxeo can provide you with a completely or partially outsourced IVR
hosting solution - including phone numbers, phone lines, IVR ports,
web/database/application servers, and more for a low monthly fee. This
solution provides your company with robust, reliable IVR while avoiding
upfront investments in hardware and staffing or training - all while you
retain full access and ultimate IVR control.
Voxeo's pure SIP solution is also ideal for hosting VoIP applications.
Or, Voxeo can provide you with SIP IVR platforms that run entirely at your own
facilities -
managed by your team or ours.
Voxeo backs all of this up with 24/7/365 Extreme technical support and our 100%
uptime Extreme Service Level Agreement (SLA) - two things other IVR companies lack
the customer-service focus and confidence to provide. We'll surpass your
expectations with these and all of
the advantages listed below:
Focus
Voxeo doesn't develop applications, host legacy IVR platforms, or
sell to carriers or cell-phone companies.
By partnering with best of breed application providers, we can focus 100% of our
resources on delivering the best SIP IVR platform and hosting services on the market.
Voxeo's VoiceXML hosting platform is the largest in the world and our
award-winning premise platform software has experienced rapid adoption since its launch in 2006.
In summary, we're very good at the very focused things we do.
Experience
With hundreds of customers worldwide, millions of reliable IVR minutes
run through the Voxeo Prophecy IVR Platform every month. This does more than just
give us deep experience with our own IVR and VoIP infrastructure. It also means we have
the experience to answer the questions and problems you'll face.
Extreme Support
Tired of waiting on hold? Tired of vendors who care little about your
business? Tired of support that costs more and offers less every year?
Voxeo's knowledgeable and prompt Extreme Support team members answer the
phone 24 hours a day, 365 days a year, for free.
Scalability
When your needs change, we can scale up or down as your business
requirements demand. Because our SIP IVR platforms are pure software
solutions running on common Wintel servers, more ports and servers
are just a phone call or email away.
World-Class Facilities
There's nothing shoestring about Voxeo's facilities.
Voxeo's IVR and VoIP hosting facilities are
located in world-class, secure data centers with 3 levels of security, UPS
backup power, on-premise generators, and N+1 redundant servers. Plus, all calls
are load balanced and can seamlessly failover between our four completely
redundant, geographically separated facilities in Atlanta, Georgia; Orlando, Florida;
Las Vegas, Nevada; and Slough, UK.
Superb SLAs
We're so sure that we can meet or exceed your mission critical IVR
requirements that we put our confidence in writing with our 100% guaranteed uptime SLA.
Flexibility
Our Prophecy IVR Platform supports inbound calls, outbound calls,
touch-tone entry, speech recognition, audio playback and recording, text
to speech, single and multiple leg call control, call conferencing, call
center integration and CTI, ISDN, SIP, and more via the power of CCXML and
VoiceXML standards. No other IVR vendor offers so many diverse features
combined with a 100% industry-standards based platform.
Developer Solutions
Voxeo's hosted Evolution developer and customer portal provides
comprehensive free tutorials, training,
references, tools, libraries, sample code, and technical support.
While other developer programs stagnate and are ignored, Voxeo
continues to invest in building the best IVR and SIP developer solutions around.
Advanced Services
In addition to our SIP IVR platforms, services, and developer solutions, Voxeo's
Extreme Support team provides advanced professional services to test your
IVR applications under significant load, analyze your IVR applications
effectiveness, tune your IVR user interface, and design and deliver professional
speech recognition grammars and audio prompts. These services deliver deep,
inexpensive IVR expertise on demand, instead of expensive IVR experts
on your full-time staff.
Control
At Voxeo, our use of open, internet standards-based CCXML and
VoiceXML platforms lets you completely control and integrate
IVR and VoIP applications from and with your own infrastructure.
Unlike other IVR platform providers, Voxeo doesn't lock you in with
proprietary features or limited deployment options.
Our 100% standards-based platform is available as a hosted service,
a premise software platform, and as a turnkey server.
Worldwide Capabilities
Access to Voxeo's hosting facilities in the United States and Europe is available using local, and in many cases toll free numbers, in the following countries:
 | Australia |
 | Austria |
 | Argentina |
 | Belgium |
 | Brazil |
 | Bulgaria |
 | Canada |
 | Chile |
 | Cyprus |
 | Czech Republic |
 | Denmark |
 | Estonia |
 | Finland |
 | France |
 | Germany |
 | Guatemala |
 | Hungary |
 | Ireland |
 | Israel |
 | Italy |
 | Japan |
 | Latvia |
 | Lithuania |
 | Luxembourg |
 | Mexico |
 | Netherlands |
 | New Zealand |
 | Norway |
 | Pakistan |
 | Poland |
 | Portugal |
 | Romania |
 | Slovakia |
 | Slovenia |
 | Spain |
 | Sweden |
 | Switzerland |
 | Turkey |
 | United Kingdom |
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Production customers can place outbound calls to any country in the world.
Voxeo's capabilities in voice recognition and text-to-speech are growing monthly,
but presently cover French, German, Spanish, Italian, Dutch, Danish, Czech, Arabic,
UK English, US English and Indian English. If you would like to speech-enable your
application with other languages, please contact us, we add new languages all the time.
If you would to get see more about Voxeo's worldwide capabilities, or get started building applications,
please visit our Evolution website.
For more information or to get a price quote:
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