At Voxeo, Customer Obsession isn’t a marketing message or empty promise. “Always put the customer first” is a company-wide commitment backed by employee empowerment to make things happen, agile processes, continual training and tangible guarantees. The ability to quickly solve problems that other vendors can’t, builds loyalty and underpins Voxeo’s Customer Obsession core value – to earn customers for life. Our Customer Obsession Teams are passionate about finding solutions to challenges and helping customers exceed their goals. Every employee at Voxeo is empowered to make sure customers are happy, and every customer knows they can escalate issues for resolution as needed. We focus on providing Unlocked Communications that are flexible, easy to use, and easy to integrate – and that never lock customers in. Voxeo stands behind all of its products and services with technical support 24 hours a day, 365 days a year and our 100% Uptime Service Level Agreement (SLA). Voxeo support lines, online ticketing system and live chat are staffed by skilled engineers for fast problem resolution. Technical support, including VoiceXML support for developers, is available 24×7.
Voxeo continually measures the customer experience with annual surveys, as well as transactional surveys when support tickets are closed. The latter enables the company to quickly react to and resolve specific issues and customer concerns related to our quality of service. Voxeo uses Net Promoter Score (NPS), the gold standard for customer satisfaction and loyalty implemented by leading customer-focused companies.